Returns, Exchanges & Refunds
We hope you love your London Leathers Direct jacket. If the fit is not quite right, we are happy to help you find another size or style.
How To Return Or Exchange
If you would like to return a jacket or discuss exchanging it for another size or style, please email contact@londonleathersdirect.com with your order number, or, where applicable, use our electronic withdrawal form. You only need to contact us once. You do not have to give a reason for exercising your statutory right to cancel. If you would like sizing advice, we are happy to help you choose a better-fitting replacement; an exchange is always your choice.
Your Right To Cancel An Online Order
For most online purchases, you may tell us that you wish to cancel within 14 days after the day you (or someone you nominate) receive the goods. If your order arrives in separate deliveries, the period runs from receipt of the last item. You can also notify us of cancellation before delivery. After notifying us, you have a further 14 days to send the goods back. This policy does not limit any longer period required by applicable consumer law.
Return Postage & Address
For change-of-mind returns, you normally pay the direct cost of returning the goods, unless we have agreed otherwise. We recommend a tracked service and keeping proof of posting. Please pack the jacket securely and remove or cover old shipping labels. Include your name and order number if possible, to help us identify your parcel; a printed note or a return reason is not compulsory.
Return to:
Returns Department
London Leathers Direct
Unit 48 Affinity
Fleetwood
FY7 6AE
United Kingdom
Trying On & Condition
You may inspect and try on a jacket as you reasonably would in a shop. Please take care of it and return any packaging or tags you still have. We may make a proportionate deduction if handling beyond what is necessary to establish the jacket’s nature, characteristics or fit has reduced its value. Missing paperwork or a removed tag does not automatically prevent a statutory refund.
Refunds
Where you exercise your legal right to cancel, we will refund the sums due using the original payment method unless you expressly agree otherwise. For a full cancellation, this includes the cost of our least expensive standard outbound delivery option where you paid delivery. We will refund without undue delay and, where we have not offered to collect the goods, no later than 14 days after receiving them back or receiving evidence that you have sent them back, whichever is earlier. We do not charge a restocking fee for a statutory cancellation.
Exchanges
If you would prefer another size or style, we can discuss a direct exchange rather than refunding and asking you to order again. We will confirm availability, any difference in price and any additional postage charge before proceeding. If money is due, we can arrange a secure Shopify payment request. We will not substitute an exchange for a refund that you are legally entitled to and have chosen.
Faulty, Incorrect Or Not As Described Items
If your jacket is faulty, not as described or we sent the wrong item, please contact us at contact@londonleathersdirect.com so we can agree the appropriate remedy and return arrangements. Where the law requires us to bear reasonable return costs, we will do so. Your rights under consumer law are separate from the 14-day change-of-mind cancellation right.
Jackets Prepared After Ordering
Some of our standard styles, colours and sizes are prepared or manufactured after an order is placed. This alone does not remove your statutory cancellation rights. A legal exception may apply to goods made to your individual specifications or clearly personalised; we will identify any such exception clearly before purchase where applicable.
Online purchases should be returned by post rather than to our walk-in stores. This does not restrict statutory consumer rights.
Contact And Return Address
Returns Department
London Leathers Direct
Unit 48 Affinity
Fleetwood
FY7 6AE
United Kingdom
Email: contact@londonleathersdirect.com
Electronic withdrawal declaration: Withdraw from contract here
Optional Cancellation Notice
You may use the following wording in an email if helpful (it is not required): “I give notice that I wish to cancel my online purchase. My order number is [number], the goods were received on [date], and my name is [name].”
Your Statutory Rights
Nothing in this policy affects your statutory consumer rights. If applicable law gives you additional protections, those protections apply.
