Returns and Refunds
**Extended Christmas Returns**
Christmas Returns: For purchases made during the Christmas season, we've extended our returns period. Items bought from November 25th can be returned until January 7th.
Standard 14-Day Policy: From the time of delivery, you have 14 days to decide if your purchase is right for you. For returns or exchanges, send it back for a refund or exchange. Refunds will be issued in the same form of payment used at purchase. The cost of returning the item is your responsibility. Made-to-order or altered items are not refundable.
Condition of Returns: Items must be returned in the same condition as received - undamaged, unused, unworn, and with original tickets. Refunds may be reduced if items are not in a "re-saleable" condition.
Delivery Note: Include a copy of your delivery note with proof of purchase in the return package. Also include the reason for return, your name, order number, email address, and preference for exchange or refund.
Refund Processing: Refunds are processed within 10 working days of receiving your return, provided the returns note is included.
Post-Return Period: Returns are not accepted beyond the 14-day window, except for extended Christmas returns.
Damaged or Faulty Items: If an item is damaged in transit or faulty, we will refund your payment plus the cost of returning the item. If the damage or fault is not due to transit or inherent fault, return postage will not be refunded, and a full refund may not be provided.
Statutory Rights: These policies do not affect your statutory rights.
Online Purchase Returns: Items purchased online must be returned by mail with a copy of the delivery note.
Store Returns: Returns are not accepted at our walk-in stores owned by London Leathers Direct.
Return Address:
- RETURNS
- LONDON LEATHERS DIRECT
- UNIT 48 AFFINITY
- FLEETWOOD
- FY7 6AE
Important: Include delivery note and reason for return. Failure to do so may limit your chance of a full refund.
For more information, please email: contact@londonleathersdirect.com
