14 Days - From the time of delivery of your purchase you will have 14 days to decide whether it is the right choice for you. If you are not satisfied with your purchase and for any reason you would like to return or exchange it – you can send it back for a refund or an exchange. You will receive your refund in the same form of payment that you used at the time of purchase. The cost of returning the item is your own responsibility. Any item that was made to order or altered in any way are not refundable.
Same condition - Items must be returned in the exact same condition they were sent out to you in. Please return the items in a “re-saleable” condition. Items must be undamaged, unused, unworn and with the original tickets. We reserve the right to reduce the refund if the item is returned in a condition that would not be expected if trying on the item in our store.
Delivery note - Please can you put a copy of your delivery note with proof of purchase in the box with the returned item so we can deal with the return quickly and efficiently. Please include in the box the reason for the return, your name, order number, email address and whether you would like an exchange or refund.
Refund up to 10 working days - Refunds will be processed within 10 working days of receiving your return as long as the returns note is in the box with the returned item.
Items cannot be returned after the 14 day return policy.
If an item is damaged in transit or in the very unlikely event be faulty, we will refund your payment plus the cost of returning the item. On inspection of the item we see that the damage or fault was not from being in transit or a fault with the item the return postage will not be refunded and a full refund will not be made.
This does not affect your statutory rights.
All items purchased online must be returned by mail with a copy of the delivery note.
Returns will not be accepted at our walk in stores that are owned by London Leathers Direct.
Send returns to:-
RETURNS
LONDON LEATHERS DIRECT
UNIT 48 AFFINITY
FLEETWOOD
FY7 6AE
**Include delivery note and reason for return, failing to do so may limit your chance of a full refund.**
For further information please email: contact@londonleathersdirect.com
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